Privacy policy

Last updated: November 7, 2025

Privacy Policy — O2 Concierge LLC

O2 Concierge LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following information:

  • Contact details (name, phone, email, address)

  • Booking details (appointment date/time, pickup/drop-off location)

  • Payment information (processed securely by Shopify Payments or Stripe)

  • Limited health-related information voluntarily provided for safety during transport (e.g., mobility needs, allergies, oxygen use)

How We Use Information

We use your data to:

  • Schedule and confirm bookings

  • Provide transport and wellness-related services

  • Process payments and issue invoices

  • Communicate updates, confirmations, or follow-ups

  • Improve our website and client experience

Data Protection

We store information securely and restrict access to authorized personnel only. Health-related information is collected solely to ensure safe, non-emergency transport and is not shared without your consent.

Third-Party Services

We may use third-party providers (Shopify, Appointo, Jotform, etc.) to process bookings and payments. These services have their own privacy and security policies.

Your Rights

You can request to access, correct, or delete your personal information by contacting us at:
📧 support@o2conciergellc.com

HIPAA Notice

While O2 Concierge is not a covered entity under HIPAA, we treat all health-related information with the same level of confidentiality and security consistent with HIPAA best practices.

Contact

If you have any questions about this Privacy Policy or our data handling practices, please contact:
O2 Concierge LLC
Dallas, Texas


Email: support@o2conciergellc.com

Phone: (945) 370-2273